Terms of Service

01Acceptance of terms

These Terms of Service ("Terms") form an agreement between you and AquaFlik ("AquaFlik," "we," "us," or "our") governing your use of aquaflik.com (the "Site") and any water testing, RO/UV/UF installation, repair, or Annual Maintenance Contract ("AMC") service you book with us. By browsing the Site, booking an inspection, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or book a service.

02Who can use our services

Our services are intended for individuals aged 18 or over booking on behalf of a household or business, or for authorised representatives of a business, institution, or facility (such as a hotel, hospital, restaurant, or factory). By booking with us, you confirm that you have the authority to arrange installation or service work at the address provided.

03Our services

AquaFlik provides:

• Free on-site water testing (TDS, hardness, and quality assessment);
• Sale, installation, and calibration of RO, UV, UF, and water softener systems for residential, commercial, and industrial use;
• Repair and maintenance of new and existing water purification systems;
• Annual Maintenance Contracts (Silver / Gold / Platinum tiers); and
• Related support and 24×7 customer helpline services.

Specific inclusions, timelines, and pricing are confirmed at the time of your on-site visit or quote, and may vary based on your water source, existing plumbing, property type, and the system selected.

04Bookings & appointments

You may book an inspection or service through the Site, by phone, or by WhatsApp. We aim to complete most installations the same day an engineer visits, typically within 60–90 minutes, but timelines can vary based on location, system type, and site conditions such as plumbing or electrical access. You agree to provide accurate contact and address details so our engineers can reach you.

05Pricing & payment

Prices for products, installation, and repair services are communicated to you at the time of your water test or quote, and are specific to your requirements. Water testing itself is free of charge and creates no obligation to purchase. Where 0% EMI is offered, it is subject to the terms of our third-party financing partner at the time of purchase, and is not guaranteed to be available for every product, plan, or customer.

Payment for products and services is due as agreed at the time of booking or installation, through the payment method offered by our team (cash, card, UPI, or bank transfer, as applicable).

06AMC plans

Annual Maintenance Contracts cover scheduled servicing, filter and membrane replacement, and priority support, with the exact scope depending on the tier (Silver, Gold, or Platinum) you select. A free first-year AMC may be included with new purchases, as advertised at the time of sale. AMC coverage:

• Applies only to the system and address registered under the plan;
• Does not cover damage caused by misuse, unauthorised repairs by third parties, power surges, or force majeure events;
• Renews on the terms and pricing communicated to you before each renewal; and
• May be cancelled by either party in line with the specific plan terms shared at the time of purchase.

07Warranty

Products installed by AquaFlik carry a warranty of up to 2 years, as specified for the particular product and plan at the time of sale. Warranty coverage is limited to manufacturing defects and does not extend to damage from misuse, tampering, unauthorised servicing, or normal wear of consumable parts such as filters and membranes, which are covered separately under an active AMC.

08Cancellation & rescheduling

You may reschedule or cancel a booked inspection or service appointment by contacting us in advance by phone or WhatsApp. Once a product has been installed or a repair has been carried out, cancellation of that specific service is not possible, though any applicable warranty or AMC terms will continue to apply.

09Your responsibilities

To help us deliver a safe and effective service, you agree to:

• Provide our engineers safe, reasonable access to the installation site;
• Ensure that electrical and plumbing points at the site are in workable condition, or disclose known issues in advance;
• Not modify, tamper with, or allow unauthorised third parties to service AquaFlik-installed systems during the warranty or AMC period, as doing so may void coverage; and
• Make timely payments as agreed for products and services rendered.

10Limitation of liability

We take reasonable care in every installation and service visit. However, to the maximum extent permitted by law, AquaFlik is not liable for indirect, incidental, or consequential loss, or for pre-existing plumbing, electrical, or structural issues at your property that are not caused by our work. Our total liability in connection with any single service or product is limited to the amount you paid for that specific service or product.

11Use of the website

You agree to use the Site only for lawful purposes, and not to attempt to disrupt its operation, copy its content for commercial use without permission, or submit false information through our booking or contact forms. We may suspend access to the Site for anyone who misuses it.

12Intellectual property

All content on the Site, including text, images, logos, and design, is the property of AquaFlik or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

13Suspension & termination

We may decline or discontinue service to any customer who misuses our engineers, provides false information, fails to make agreed payments, or breaches these Terms. Where a paid AMC or warranty is in place, termination will be handled in line with the specific terms of that plan.

14Governing law & disputes

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or our services will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

15Changes to these terms

We may update these Terms from time to time to reflect changes in our services or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Site or our services after changes are posted constitutes acceptance of the revised Terms.

16Contact us

If you have any questions about these Terms, reach out to us: