01Overview
AquaFlik ("AquaFlik," "we," "us," or "our") provides RO, UV and UF water purifier installation, repair, and Annual Maintenance Contract (AMC) services in Kolkata and surrounding areas of West Bengal. This Privacy Policy describes how we collect, use, and protect the personal information of visitors to aquaflik.com (the "Site") and customers who book a service, request a water test, or otherwise engage with us by phone, WhatsApp, email, or in person.
By using the Site or booking a service with us, you agree to the collection and use of information as described in this policy.
02Information we collect
We collect information in the following ways:
| Category | Examples |
|---|---|
| Contact details | Name, phone number, email address, and service address, provided when you book an inspection, request a call-back, or fill out our contact form. |
| Service details | Information about your existing water purifier, water quality test results (TDS, hardness), AMC plan selected, and service or repair history. |
| Communications | Records of calls, WhatsApp messages, emails, or messages sent through the Site, including any details you choose to share about your requirements. |
| Technical & usage data | Standard website data such as IP address, browser type, device type, pages visited, and referral source, collected automatically when you browse the Site. |
| Testimonials & reviews | Name and comments you provide if you agree to have your feedback featured on the Site or our social media pages. |
03How we use your information
We use the information we collect to:
- Schedule and carry out water testing, installation, repair, and AMC visits;
- Contact you about your booking, provide quotes, and confirm appointment times;
- Send service reminders, AMC renewal notices, and follow-ups after a visit;
- Respond to enquiries submitted through the Site, phone, or WhatsApp;
- Maintain accurate service and warranty records for your purifier;
- Improve our services, website, and customer experience;
- Display customer testimonials, with your permission; and
- Meet legal, tax, and regulatory obligations, including MSME record-keeping.
06Data retention
We retain your contact and service information for as long as needed to provide ongoing service and AMC support, honour warranty periods, and meet our accounting and legal obligations. If you ask us to delete your information and you have no active AMC, warranty, or legal reason for us to keep it, we will do so within a reasonable time.
07How we protect your data
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
08Your choices & rights
You may:
- Ask us what personal information we hold about you;
- Request that we correct inaccurate or outdated information;
- Request deletion of your information, subject to the retention needs described above;
- Opt out of promotional calls, SMS, or WhatsApp messages at any time by telling our team; and
- Withdraw consent for a testimonial or review to be displayed on the Site.
To exercise any of these choices, contact us using the details below.
09Children's privacy
Our services are intended for adults booking on behalf of a household or business. We do not knowingly collect personal information from children, and our Site is not directed at children.
10Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11Contact us
If you have any questions about this Privacy Policy or how we handle your information, reach out to us:
AquaFlik
234/A, Jodhpur Gardens, Kolkata 700045
Phone: +91 90624 84521
Email: contact@aquaflik.com
Hours: Mon – Sun · 8:00 AM – 9:00 PM